https://wiki.catcraft.net/index.php?action=history&feed=atom&title=Support 2026-05-13T10:20:12Z Revision history for this page on the wiki MediaWiki 1.45.3 https://wiki.catcraft.net/index.php?title=Support&diff=200&oldid=prev 2024-01-04T13:01:05Z

<p><span class="autocomment">Senior Staff Email Contacts</span></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 13:01, 4 January 2024</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l25">Line 25:</td> <td colspan="2" class="diff-lineno">Line 25:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[mailto:admin@catcraft.net 📧 DarkChroma | Owner]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[mailto:admin@catcraft.net 📧 DarkChroma | Owner]</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">[mailto:logicalspirit@catcraft.net 📧 LogicalSpirit | Developer]</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[mailto:dare@catcraft.net 📧 Dare Run | Admin]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[mailto:dare@catcraft.net 📧 Dare Run | Admin]</div></td></tr> <!-- diff cache key p33517:diff:1.41:old-199:rev-200:php=table --> </table>

DarkChroma https://wiki.catcraft.net/index.php?title=Support&diff=199&oldid=prev 2024-01-04T13:00:59Z

<p><span class="autocomment">Reporting Bugs</span></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 13:00, 4 January 2024</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l18">Line 18:</td> <td colspan="2" class="diff-lineno">Line 18:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Select Reporting Bugs 👾 when creating a ticket on the discord server.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Select Reporting Bugs 👾 when creating a ticket on the discord server.</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">[mailto</del>:<del style="font-weight: bold; text-decoration: none;">bugs@catcraft</del>.<del style="font-weight: bold; text-decoration: none;">net 📧]</del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">https</ins>:<ins style="font-weight: bold; text-decoration: none;">//tally</ins>.<ins style="font-weight: bold; text-decoration: none;">so/r/wMBj0n</ins></div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div> </div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Senior Staff Email Contacts==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Senior Staff Email Contacts==</div></td></tr> <!-- diff cache key p33517:diff:1.41:old-14:rev-199:php=table --> </table>

DarkChroma https://wiki.catcraft.net/index.php?title=Support&diff=14&oldid=prev 2023-05-05T02:19:18Z

<p>Created page with &quot;=Contact= We may communicate with you via email or discord support tickets. In the event you would like to contact CatCraft​, please use the appropriate contacts below. ==Questions &amp; Community Support ❔== Please ask in #staff-help channel on the discord server. ==Purchase Support== Select Purchase Support 🛒 when creating a ticket on the discord server. Or email [mailto:support@catcraft.net support@catcraft.net] ==Reporting Bugs== Select Reporting Bugs...&quot;</p> <p><b>New page</b></p><div>=Contact=<br /> <br /> We may communicate with you via email or discord support tickets. In the event you would like to contact CatCraft​, please use the appropriate contacts below.<br /> <br /> ==Questions &amp; Community Support ❔==<br /> <br /> Please ask in #staff-help channel on the discord server.<br /> <br /> <br /> ==Purchase Support==<br /> <br /> Select Purchase Support 🛒 when creating a ticket on the discord server.<br /> <br /> Or email [mailto:support@catcraft.net support@catcraft.net]<br /> <br /> <br /> ==Reporting Bugs==<br /> <br /> Select Reporting Bugs 👾 when creating a ticket on the discord server.<br /> [mailto:bugs@catcraft.net 📧]<br /> <br /> <br /> ==Senior Staff Email Contacts==<br /> <br /> Contact the email addresses below.<br /> <br /> [mailto:admin@catcraft.net 📧 DarkChroma | Owner]<br /> <br /> [mailto:logicalspirit@catcraft.net 📧 LogicalSpirit | Developer]<br /> <br /> [mailto:dare@catcraft.net 📧 Dare Run | Admin]<br /> <br /> [mailto:birkirr@catcraft.net 📧 Birkirr | Admin]<br /> <br /> [mailto:icewolf@catcraft.net 📧 Icewolf | Admin]<br /> <br /> ==Other Inquiries==<br /> Please email [mailto:admin@catcraft.net admin@catcraft.net]<br /> <br /> =Frequently asked questions=<br /> <br /> <br /> ===How do I open a support ticket===<br /> <br /> To create a support ticket, join our discord server and click on the &#039;Create a ticket&#039; button in the #support channel and complete the steps provided by our bot.<br /> <br /> ===I voted but didn&#039;t get any rewards!===<br /> <br /> The majority of vote sites only let users vote once per day, so if your vote rewards did not arrive within a minute since voting, please follow the steps provided below on whether you can vote the following day or any vote sites that you have not tested yet.<br /> <br /> <br /> &#039;&#039;&#039;1. Are you on Java or Bedrock edition?&#039;&#039;&#039;<br /> <br /> If you&#039;re on Bedrock edition, please make sure to add an underscore in front of your player username and any spaces.<br /> <br /> If your bedrock username were happy cat, you would enter _happy_cat on the voting site. Or, if your username were catlover you would enter _catlover on the voting site.<br /> <br /> <br /> &#039;&#039;&#039;2. Did all the vote sites not work, or did only some of the vote sites work?&#039;&#039;&#039;<br /> <br /> If only some vote sites worked, please skip to 4; otherwise, try voting on a different device at home. For example, if you tried voting on your phone, see whether voting on the desktop would work.<br /> <br /> &#039;&#039;&#039;3. Are there other members in the household that play on the server and have voted?&#039;&#039;&#039;<br /> <br /> Most vote websites only let one vote per IP work to prevent vote spam. Unfortunately, if this is the case, only one member within the household can vote per day.<br /> <br /> &#039;&#039;&#039;4. Have you waited at least 24 hours before voting again? What error message did you receive from the voting site after trying to vote?&#039;&#039;&#039;<br /> <br /> If you&#039;re still unable to find a solution, please create a ticket on the discord server, along with screenshots of the error and a staff member will look into your issue.<br /> <br /> ===I&#039;m banned, how can I submit an appeal?===<br /> A ban appeal can be submitted if you believe you were unfairly banned. Submit a ban appeal here: https://catcraft.net/banappeal<br /> <br /> ===How do I report a staff member?===<br /> Contact us at admin@catcraft.net<br /> <br /> ===How do I report a player?===<br /> Report players on the server for breaking the server rules, by creating a support ticket on our discord server.<br /> <br /> If you were griefed, please ensure to claim all your land especially containers, e.g. chests, shulkers, hoppers etc. Then create a support ticket on our discord server.<br /> <br /> ===How do I get a server rank?===<br /> Server ranks can only be brought on the official Catcraft store (https://store.catcraft.net).<br /> Packages on the server store can also be gifted by selecting the gift icon during checkout.</div>

DarkChroma